Windbranch Crystal Bracelet

Frequently Asked Questions

Orders

Q: How long does it take to process my order?
A: Orders are usually processed within 3–7 business days. During new launches, holidays, or busy periods, processing may take a little longer.

Q: Can I change or cancel my order after placing it?
A: If your order has not been processed or shipped yet, please contact us as soon as possible. Once an order has been shipped, we may not be able to make changes or cancel it.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number by email. Please allow a little time for the tracking information to update.

Shipping

Q: Where do you ship from?
A: Our pieces are carefully packed and shipped from China.

Q: Do you ship internationally?
A: Yes, we ship to selected international destinations. If your country or region is not available at checkout, please contact us and we will check whether shipping is possible.

Q: How long does delivery take?
A: Delivery time depends on your country or region. International shipping may be affected by customs, local carriers, holidays, or unexpected delays.

Q: Will I need to pay customs duties or import taxes?
A: Customs duties, import taxes, or other local fees may be charged by your country or region. These fees are not included in our product prices or shipping fees and are the responsibility of the customer.

Returns & Exchanges

Q: What is your return policy?
A: We accept return requests within 7 days of delivery. Items must be unused, unworn, and kept in their original packaging.

Q: How do I request a return?
A: Please contact us with your order number and reason for return before sending anything back. Returns sent without prior approval may not be accepted.

Q: Can I exchange an item?
A: Exchanges depend on product availability. Since some pieces are limited or made in small batches, we recommend contacting us first so we can help you find the best solution.

Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and help you as soon as possible.

Product Details

Q: Are the pieces exactly the same as the photos?
A: Slight differences in color, shape, texture, size, and luster may occur due to lighting, screen display, and the individual character of each piece.

Q: Why does my piece look slightly different from the product photo?
A: Many of our pieces are selected or finished in small batches, so tiny variations are normal. These details are part of the charm of each piece and are not considered defects.

Q: Are your jewelry pieces suitable for everyday wear?
A: Most pieces are designed for daily styling, but we recommend avoiding water, perfume, lotions, sweat, and chemicals to help keep them beautiful for longer.

Jewelry Care

Q: How should I care for my jewelry?
A: Keep your jewelry dry and store it separately in a soft pouch or jewelry box. Avoid wearing it while showering, swimming, exercising, or sleeping.

Q: Can my jewelry touch water?
A: We recommend keeping your jewelry away from water, perfume, lotions, and chemicals. These may affect the shine, plating, or surface of the piece over time.

Q: How should I clean my jewelry?
A: Gently wipe your jewelry with a soft dry cloth after wearing. Do not use harsh cleaners or polishing products unless they are specifically suitable for the material.

Payments

Q: What payment methods do you accept?
A: Available payment methods will be shown at checkout. If a payment method is not displayed, it may not be available for your country or region.

Contact

Q: How can I contact you?
A: You can reach us through our contact page or by email. Please include your order number if your message is about an existing order.